- Simplifiez la vie de vos clients avec une plateforme d’accueil personnalisée, regroupant toutes les informations utiles pour leur séjour.
- Anticipez les attentes de vos clients, proposez la bonne prestation, au bon moment, sans aucun effort.
- Faites leur gagner du temps lors du check in et concentrez vous sur l’essentiel !
Une intégration qui réinvente l'expérience client et collaborateur : Medialog PMS x GetWelcom
L'intégration entre Medialog et GetWelcom permet de créer un parcours client fluide et personnalisé, adapté à vos besoins spécifiques.
Qu'est-ce qu'un PMS ?
PMS (Property Management System) : Un PMS est un système de gestion qui centralise et optimise les réservations, les arrivées et départs, la facturation, ainsi que les interactions avec les clients dans le secteur hôtelier.
À quoi sert GetWelcom ?
GetWelcom est une plateforme d’accueil spécialisée pour l’hôtellerie. Elle améliore l’expérience client à chaque étape de leur séjour : avant, pendant et après.
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How does it work?
GetWelcom est l'extension digitale de votre hôtel. Connectez-la directement à votre PMS Medialog pour bénéficier de fonctionnalités incontournables comme l’application client, des communications automatisées et personnalisées, ainsi que le check-in en ligne.
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Key figures
Les résultats
0%
Papier
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+15%
de CA sur les ventes additionnelles
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12
minutes saved per customer
Pourquoi mettre en place GetWelcom intégré à votre PMS Medialog ?
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Communications personnalisées : Créez des relations sur mesure avec vos clients en leur envoyant des e-mails et SMS adaptés à chaque étape de leur séjour, depuis la pré-arrivée jusqu’au suivi post-départ.
Automatisation des processus : Optimisez les tâches opérationnelles et réduisez les erreurs grâce à l'automatisation. Les fiches de police sont reçues de manière digitale, et les commandes clients sont centralisées dans votre PMS.
Campagnes marketing segmentées : Utilisez les données clients pour créer des campagnes ciblées en fonction de leurs préférences et habitudes. La segmentation automatique de la base de données maximise l'impact de vos communications.
Quels avantages pour vos clients ?
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Découvrez nos clients
Enhanced customer experience
"I would recommend GetWelcom to any establishment looking to improve its customer experience. The interface is personalized, intuitive and user-friendly. I would also like to emphasize the responsiveness of customer support, in case of questions or additional needs, their team was always available, offering solutions
solutions."
Adeline P
Sales & Marketing Coordinator
Radisson Blu Paris Marne-la-Vallée
Operational time savings
"What I appreciate about GetWelcom is the time saved for my teams, which includes the reduction in recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!"
Angela S
Hotel Manager
Ibis Budget Thonon-les-bains
Enhanced customer experience
"GetWelcom significantly improves the customer experience thanks to its ease of use.
This allows us to focus on what's most important: providing quality service to our customers.
customers."
Cyrian G
Marketing Director
Hotel Opéra Liège
Additional sales
"I chose the GetWelcom solution because it's simple, intuitive and operational. That was reassuring. Feeding it with data and thus meeting the customer's information needs
is easy.
It's a great modern way to better communicate our services to our customers! I'm improving quality; and our additional sales are increasing".
Mathieu B
Room Division Manager
Hotels ibis & Mercure Antibes Sophia Antipolis
Additional sales
"By digitizing our welcome booklet, we've also digitized our order taking: we've seen an increase in our additional sales.
I recommend GetWelcom for the ease of use of the back office and, above all, the fact that we no longer have to use paper, which is a huge advantage for our establishment and for the environment!
environment!"
Wesley J
Operations Manager
Hotel Villa Saxe Eiffel
Ease of use
"Very pleased with the simplicity of your service, which has greatly reduced customer queries and helped boost our customer satisfaction. GetWelcom has enabled us to improve our efficiency and better meet our customers' needs."
Agnès C
Hotel owner
Hotel Le Christiana
Enhanced customer experience
"GetWelcom's app is a real concentrate of all the hotel's most important information!
What's more, the ability for guests to book breakfast or room service directly via the app is a real benefit that enhances their experience."
Léa T
Marketing Manager
Hôtel Dadou Paris & Hôtel Acanthe
Enhanced customer experience
"GetWelcom allows us to modernize our processes while providing an enhanced customer experience. I'm very pleased with the customer team and the speed with which the platform was set up, as well as the ease of use for the customer."
David V
Hotel Manager
Villa Deslile Hotel & SPA
Telephony
"I like the GetWelcom platform because it allows us to remove phones from rooms while simplifying our communication with customers."
Jean François M
Hotel owner
Hotel Maison Cabotte
Ease of use
"The GetWelcom room directory is both simple and extremely efficient.
Its ease of use allows us to manage our daily tasks smoothly and productively."
Dominique M
Hotel owner
Hôtel de Harlay
Operational time savings
"The simplicity of the solution and the excellent customer service are much appreciated.
GetWelcom has enabled us to get information to customers quickly, save time and reduce queries."
Didier V
Hotel owner
Boutique hotel El Consul Mao
Additional sales
"Although my primary objective was to make more additional sales, the prospect of removing the paper Guest book from the rooms for a dematerialized Guest book determined my choice. With GetWelcom, there are fewer informative calls about hotel services.
I really appreciate it. Everything is in place now to develop additional sales."
Julie G
Hotel Manager
Hotel Le Lapin Blanc
Ease of use
"I really wanted to dematerialize my services. And I found a product that is reliable, responsive, suitable and not too expensive. I appreciate ALL the features of this digital application that dematerializes the service."
Cyril S
Hotel owner
Hotel Kyriad Le Bourget
Additional sales
"With GetWelcom, I finally found the right provider and an intuitive, reliable and easy-to-use application.
Thanks to their digital Room directory, not only have we eliminated minibar theft, but what's more, we've increased communication and additional sales."
Dominique M
Hotel Manager
Hôtel de Harlay
Features
- Communications automatisées et personnalisées : Envoyez des e-mails, SMS et WhatsApp pour proposer des services supplémentaires et digitaliser les processus d'arrivée et de départ.
- Guest App : Offrez une plateforme accessible à vos clients avant et pendant leur séjour, regroupant toutes les informations utiles pour leur simplifier la vie.
- Check-in en ligne : Digitalisez le check-in pour gagner du temps. Formulaire client pré-rempli, mise à jour des informations, récupération des adresses e-mails des OTA, ajout de la fiche de police PDF sur la réservation.
- CRM : Centralisez toutes les données clients dans une base unifiée pour des campagnes marketing plus performantes.
- E-réputation : Envoyez des enquêtes de satisfaction personnalisées, analysez les retours et centralisez les avis issus de différentes plateformes.
faq
We've already answered some of your questions, and if you have any others, please don't hesitate to contact us.
Est-il compliqué de mettre en place GetWelcom avec mon PMS ?
How does GetWelcom facilitate the customer experience in my hotel?
Is the information updated in my PMS?
Is online check-in secure?
L'intégration entre le PMS et GetWelcom respecte-t-elle le RGPD ?
Échangez avec un expert
Contact
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