The Timhotel group digitizes its welcome booklets

With GetWelcom's Room Directory solution

Discover how Timhotel modernized its welcome booklets and harmonized the customer experience across all its establishments.

The challenge: manage 15 different welcome booklets

Paper booklets that are difficult to maintain and not very consistent between hotels

The Timhotel group had to regularly update customer information: schedules, services, access, instructions, contacts, city guide. Each establishment managed its own booklet, often in paper or PDF format, which resulted in:

  • different contents from one hotel to another,
  • outdated information,
  • a long and repetitive update,
  • a significant material cost,
  • and an inconsistent customer experience.

Timhotel wanted to modernize its welcome booklet while unifying its communication.

The solution: a unified digital Room Directory for the whole group

A digital welcome booklet, centralized and updated in a few seconds

With GetWelcom, Timhotel has deployed a 100% personalized digital room directory.

The teams now have:

  • a single interface to manage all content,
  • information sheets harmonized between hotels,
  • the possibility of instantly updating one or more establishments,
  • an integrated “good addresses” module and city guide,
  • direct access to services (breakfast, luggage, FAQ...) for customers.

Teams are moving from a fixed PDF to a modern, living tool that is updated in real time.

The results: modernized and unified communication

A consistent customer experience, and teams that save valuable time

Since the establishment of the GetWelcom Room Directory:

  • paper booklets have been abolished,
  • all hotels have homogeneous communication,
  • customers access information immediately from their mobile,
  • teams save several hours per month on updates,
  • the group's brand image is strengthened thanks to modern and consistent support.

Timhotel now offers a smoother, clearer and more premium hospitality experience.

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Hôtel Moustache
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Bô Hôtels
Ambronay
Hôtel Escale Châtel
Châtel
Maison Louise Lille Centre - Handwritten Collection
Lille
Novotel Lens Noyelles
Noyelles-Godault
Hôtel de Londres
Menton
Hôtel Jules Vernes
Biarritz
Hôtel & Spa Napoléon
Fontainebleau
Hôtel West End
Paris
La Maison Pic
Valence
Hotel Mil8
Avoriaz
Mercure Dijon Centre Clemenceau
Dijon
Hôtel Le Lieu-Dit
Nantes
Hôtel ibis Styles Dijon Central
Dijon
Hôtel de Sers
Paris
Hôtel Astrid Caen
Caen
Grand Hôtel La Cloche
Dijon
La Toubana Hôtel & Spa
Guadeloupe
Logis hôtel le Beaujoire
Nantes

Key figures

Concrete and measurable results.
— 40%
of repetitive requests
9 customers
Out of 10 use the app
0
Papers

Why digitize your welcome booklets with GetWelcom?

Information that's always up to date, effortlessly

No more outdated paper booklets or PDFs that are impossible to maintain. With GetWelcom, you update your content in a few seconds, for one or more establishments, and your customers have immediate access to reliable information.

A modern and seamless customer experience

In a scan, your customers find all the essential information: services, schedules, access, city guide, FAQ...

Simple, fast, intuitive, just like a modern hotel.

Harmonized communication for your hotel... or all your hotels

GetWelcom guarantees total consistency between your establishments: same standards, same key information, same level of quality. A powerful tool to strengthen your brand image

A considerable time saver for your teams

No more documents to reprint, no more versions to track down: everything is centralized. Your teams save time, focus on welcoming them and reduce the risk of errors.

The functionalities of the GetWelcom Room Directory

100% customizable branding

Your Room Directory uses your visual identity: colors, fonts, logos, tone... Each hotel can display a unique universe, perfectly consistent with its positioning.

Automatic content translation

Your content automatically adapts to the customer's language. No more multilingual booklets that are impossible to maintain: everything is instant, reliable and updated in real time.

Integrated messaging

Your customers can contact the reception in one click: questions, requests, information. A fluid and direct channel that improves service without increasing the burden on teams.

Information module

Clearly present all essential information: schedules, accesses, services, internal policies, useful contacts. A structured, readable and easy to maintain module.

Good Addresses and Partners Module

Recommend your best local addresses: restaurants, activities, museums, partners. Each location is automatically enriched thanks to the Google integration: photos, schedules, schedules, reviews, itineraries and practical information are displayed without any manual entry. Your customers have a complete, accurate and always up to date guide.

City Guide automatically generated

The platform can generate a complete city guide for your destination, updated regularly and ready to be offered to your customers. A powerful feature to enrich the experience without additional work.

Custom pages

Create your own pages: spa, seminars, room service, FAQ, VIP services, internal rules. Total flexibility to adapt the platform to your establishment.

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Finally, modernise your welcome booklet!

Give your customers immediate and elegant access to all of your establishment's information. With GetWelcom, your welcome booklet becomes digital, customizable, automatically translated and always up to date. Your teams save time, your customers gain autonomy, and your hotel reflects a resolutely modern image.

FAQ

We have thought of some of your questions, for others do not hesitate to contact us.
Est-ce conforme aux exigences d’Atout France ?

Comment les clients accèdent-ils au Room Directory ?

Peut-on personnaliser la Guest App pour chaque hôtel ?
Peut-on modifier les informations facilement ?

Est-ce que le Room Directory peut générer des ventes additionnelles ?

Est-ce compatible avec le check-in dématérialisé GetWelcom ?
Peut-on gérer plusieurs établissements (groupes hôteliers) ?

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