E-reputation
Centralize your reviews. Respond within seconds.
Google, Booking, TripAdvisor, Expedia... all your reviews combined in a single interface.
Centralization of reviews
Automatically combine all of your Google, Booking, TripAdvisor, and Expedia reviews in a single interface.
No need to navigate between several platforms: you can track your e-reputation at a glance.
Response from the back office
Respond directly to each review from the GetWelcom back office, in a few seconds.
A considerable saving of time for your teams, and a reactivity that enhances your establishment.
Monitoring the evolution of the notes
Analyze the evolution of your Booking, Google, Google, TripAdvisor or Expedia rating over the period of your choice.
Identify your strengths, identify trends and measure the impact of your actions on your online reputation.
Key figures
Concrete, measurable and immediate results.
1 interface
to manage Google, Booking, TripAdvisor, and Expedia.
5 min
to track, analyze and respond to all your reviews.
100%
of your centralized opinions
Why choose GetWelcome's e-reputation solution?
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Compliance and RGPD
All your data and opinions are centralized in a platform hosted and secure in Europe.
You manage your responses in full compliance, without expanding your access or multiplying accounts on review platforms.
Safer, simpler management, fully in accordance with the RGPD.
Time saving & simplicity for teams
No more going back and forth between Google, Booking, TripAdvisor or Expedia: everything is grouped into a single dashboard.
Your teams save precious time by responding directly from the back office, with a clear vision of the opinions to be processed.
Unified management for more efficiency on a daily basis.
A solution at the service of your turnover
Responding quickly and consistently improves your online image and increases customer satisfaction.
Monitoring the evolution of your ratings allows you to identify your strengths and to continuously improve your quality of service.
A better managed e-reputation for a more positive customer experience.
An ultra-intuitive interface
Customer stories
Additional sales
“With GetWelcom, I finally found the supplier that was right for me and an application that was intuitive, reliable and easy to use.
Thanks to their digital Room Directory, not only did we eliminate minibar thefts but what's more, we increased communication and additional sales.”
Dominique M
Hotel manager
Harlay Hotel
Operational time savings
“What I appreciate with GetWelcom is the time savings for my teams, which means reducing recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!”
Angela S
Hotel manager
Ibis Budget Thonon-les-Bains
Customer service
“The GetWelcom team is a dynamic team. I highly recommend their
services!”
Carole A
Hotel manager
Hotel de Suède
Additional sales
“Even though my first objective was to make more additional sales, the prospect of removing the paper Guest Book from the rooms for a dematerialized Guest Book determined my choice. With GetWelcom, there are fewer informative calls about hotel services.
I really appreciate it. Everything is in place now to develop additional sales.”
Julie G
Hotel manager
Le Lapin Blanc Hotel
Additional sales
“GetWelcom was able to adapt to our expectations, to offer a personalized and simple platform.
for use by customers. The back office is intuitive and allows us to easily manage customer orders. ”
Anis R
Hotel manager
TimHotel Group
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation.
Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos
clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Ease of use
“The GetWelcom digital welcome booklet is easy to use and easy to set up. This solution has proven to be a valuable asset for our hotel, facilitating our daily operations in an efficient manner.”
Hervé L
Executive assistant
Mercure Rennes Centre Gare Hotel
Additional sales
“By digitizing our welcome booklet, we also digitized order taking: we saw an increase in our additional sales.
I recommend GetWelcom for the ease of use of the back office and above all, the fact that we no longer have to use paper, it is a huge advantage for our establishment and for the
environment!”
Wesley J
Operations manager
Hotel Villa Saxe Eiffel
Ease of use
“We were impressed by the speed of implementation and the simplicity of the
app. Its colorful interface adds a touch of conviviality, and the team behind this solution was very friendly and available.”
Melanie E
Head of reception
Hotel Parc du Landreau
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
A solution in line with our 3 pillars
Compliance & simplicity
All your Google, Booking, TripAdvisor and Expedia reviews are centralized in a single, secure and GDPR compliant interface.
You respond directly from the back office, without changing tools or multiplying accesses.
Simpler, safer, fully compliant management.
Income & performance
A better e-reputation directly translates into more bookings and a better conversion rate.
By analysing the evolution of your ratings and responding more quickly, you improve your visibility and attractiveness on platforms.
A strengthened image that supports your commercial performance.
Experience & brand image
Responding quickly and consistently shows your customers that their feedback really matters.
You identify your strengths, areas for improvement and improve the customer experience throughout the duration of the stay.
A controlled e-reputation, for a more positive customer experience.
FAQ
We have thought of some of your questions, for others do not hesitate to contact us.
What reviews are supported by GetWelcom?
Are reviews retrieved in real time?
Is it GDPR compliant?
Can we follow the evolution of the Booking or Google rating?
Can reviews be filtered or sorted?