How to avoid bad online hotel reviews

Prevent rather than cure: transform the customer experience into a driver of satisfaction and loyalty.
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Anticipate needs and reduce frustrations

Inform before arrival

A lot of bad reviews are the result of lack of information. By communicating proactively before arrival—schedules, available services, available services, Wi-Fi access, parking—you significantly reduce frustrations and misunderstandings. A well-informed customer is a reassured customer.

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Facilitate communication during the stay

The lack of responsiveness is often the cause of a negative opinion. With a Guest App, live chat, or integrated messaging (WhatsApp, SMS), your customers can report a problem immediately. You save time, and you prevent a small inconvenience from becoming a bad comment.

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Measuring satisfaction before departure

Surveys “during your stay” or on the eve of departure make it possible to detect an unhappy customer. front that he does not post an online review. A simple notification: “How is your stay going?” Open the door to an exchange and show that you are listening.

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Hôtel Moustache
Seclin
Bô Hôtels
Ambronay
Hôtel Escale Châtel
Châtel
Maison Louise Lille Centre - Handwritten Collection
Lille
Novotel Lens Noyelles
Noyelles-Godault
Hôtel de Londres
Menton
Hôtel Jules Vernes
Biarritz
Hôtel & Spa Napoléon
Fontainebleau
Hôtel West End
Paris
La Maison Pic
Valence
Hotel Mil8
Avoriaz
Mercure Dijon Centre Clemenceau
Dijon
Hôtel Le Lieu-Dit
Nantes
Hôtel ibis Styles Dijon Central
Dijon
Hôtel de Sers
Paris
Hôtel Astrid Caen
Caen
Grand Hôtel La Cloche
Dijon
La Toubana Hôtel & Spa
Guadeloupe
Logis hôtel le Beaujoire
Nantes
Hôtel Moustache
Seclin
Bô Hôtels
Ambronay
Hôtel Escale Châtel
Châtel
Maison Louise Lille Centre - Handwritten Collection
Lille
Novotel Lens Noyelles
Noyelles-Godault
Hôtel de Londres
Menton
Hôtel Jules Vernes
Biarritz
Hôtel & Spa Napoléon
Fontainebleau
Hôtel West End
Paris
La Maison Pic
Valence
Hotel Mil8
Avoriaz
Mercure Dijon Centre Clemenceau
Dijon
Hôtel Le Lieu-Dit
Nantes
Hôtel ibis Styles Dijon Central
Dijon
Hôtel de Sers
Paris
Hôtel Astrid Caen
Caen
Grand Hôtel La Cloche
Dijon
La Toubana Hôtel & Spa
Guadeloupe
Logis hôtel le Beaujoire
Nantes

Key figures

Key figures
94%
of travelers check reviews before booking a hotel.
53%
Unhappy customers don't complain directly to the hotel... but share their frustration online.
+20%
Increase in bookings on average for establishments that improve their e-reputation.

The 4 pillars to avoid bad reviews

📝 Inform : Anticipate needs with a clear and up-to-date digital room directory.

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📲 Communicate : Offer a direct channel (chat, WhatsApp, WhatsApp, SMS, VOIP) to solve a problem immediately.

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📊 Measure : Use in-stay surveys to catch weak signals.

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💡 Improve : Analyze your customer feedback to adjust your services and train your teams.

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Explanations

With GetWelcom, you go further than a simple digital room directory: you have a complete tool that centralizes your communications, automates your satisfaction surveys and feeds your hotel CRM.

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And thanks to the integrated management ofe-reputation, you follow your opinions in real time and manage your online image effectively.

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They talk about it better than we do

Expéricence client améliorée
“Je recommande GetWelcom à tout établissement cherchant à améliorer l' expérience de ses clients. L’interface est personnalisée, intuitive et conviviale. Je tiens également à souligner la réactivité du support client, en cas de questions ou de besoins supplémentaires, leur équipe s'est toujours montrée disponible, offrant des solutions rapides et efficaces.”
Adeline P
Coordinatrice commerciale & marketing
Radisson Blu Paris Marne-la-Vallée
Operational time savings
“What I appreciate with GetWelcom is the time savings for my teams, which means reducing recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!”
Angela S
Hotel manager
Ibis Budget Thonon-les-Bains
Customer service
“The GetWelcom team is a dynamic team. I highly recommend their services!”
Carole A
Hotel manager
Hotel de Suède
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation. Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Enhanced customer experience
“GetWelcom allows us to modernize our processes while offering an improved customer experience. I am very satisfied with the customer team and the speed of setting up the platform as well as the ease of use for the customer.”
David V
Hotel manager
Villa Deslile Hotel & SPA
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated. GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao Boutique Hotel
Additional sales
“With GetWelcom, I finally found the supplier that was right for me and an application that was intuitive, reliable and easy to use. Thanks to their digital Room Directory, not only did we eliminate minibar thefts but what's more, we increased communication and additional sales.”
Dominique M
Hotel manager
Harlay Hotel
Ease of use
“I really wanted to dematerialize my services. And I found a reliable, responsive, suitable and not too expensive product. I appreciate ALL the functionalities of this digital application that dematerializes the service”
Cyril S
Hotel owner
Kyriad Le Bourget Hotel
Ease of use
“The GetWelcom room directory is both simple and extremely effective. Its ease of use allows us to manage our daily tasks in a fluid and productive way.”
Dominique M
Hotel owner
Harlay Hotel
Additional sales
“Thanks to its application, I was able to increase my turnover easily, and without requiring too much time from my receptionists. I appreciate how easy it has become to sell extras and communicate with the customer.”
Eva P -
Hotel owner
The Rayz Vendôme
Enhanced customer experience
“GetWelcom is very simple, which makes it very easy to use for customers and for the team. Integrating your QR codes is a real plus for tourists, and it really improves their experience.”
Franck B
Hotel manager
Astrid Hotel
Ease of use
“The GetWelcom digital welcome booklet is easy to use and easy to set up. This solution has proven to be a valuable asset for our hotel, facilitating our daily operations in an efficient manner.”
Hervé L
Executive assistant
Mercure Rennes Centre Gare Hotel
Telephony
“I like the GetWelcom platform because it allows phones to be removed from the room while simplifying our communication with customers.”
Jean Francois M
Hotel owner
Maison Cabotte Hotel
Additional sales
“Even though my first objective was to make more additional sales, the prospect of removing the paper Guest Book from the rooms for a dematerialized Guest Book determined my choice. With GetWelcom, there are fewer informative calls about hotel services. I really appreciate it. Everything is in place now to develop additional sales.”
Julie G
Hotel manager
Le Lapin Blanc Hotel
Additional sales
“The use of GetWelcom has led to an increase in additional sales, which is really significant.”
Julie R
Communication & marketing director
Tourist group
Facilité d’utilisation
"Quand je me suis tourné vers la plateforme GetWelcom, c’est sa facilité d’utilisation qui m’a d’abord frappé et qui a orienté mon choix. Puis, l’expérience a montré combien ce Room Directory simple et efficace facilitait le travail de la réception. Il y a moins de questions répétitives. Le client trouve tout seul ses réponses et facilement. L’Appli est simple et elle simplifie le quotidien.”
Kyllian F
Chef de Réception
Golden Tulip Martigues Provence
Telephony
“I chose GetWelcome because it allows you to do away with telephones in the rooms. GetWelcom also facilitated the transmission of important information to our customers!”
Laurence K
Hotel manager
Le Rohan Pontivy Hotel
Enhanced customer experience
“The GetWelcom application is a real concentrate of all the most important hotel information! In addition, the possibility for customers to book breakfast or room service directly via the application is a real advantage that improves their experience.”
Lea T
Marketing manager
Hotel Dadou Paris & Hotel Acanthe
Enhanced customer experience
“GetWelcom has improved our operational efficiency by saving our team valuable time. Its intuitive interface, both from a customer and hotel point of view, make it an ideal choice to improve the customer experience.”
Massiva M -
Hotel manager
Beausejour Hotel
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers. I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Additional sales
“I chose the GetWelcom solution because it is simple, intuitive and operational. It was reassuring. Feed it with data and thus meet the customer's information needs is easy. This is a great modern way to better communicate our services and benefits to our customers! I am improving the quality; and our additional sales are increasing.”
Mathieu B
Room Division Manager
Ibis & Mercure Antibes Sophia Antipolis Hotels
Ease of use
“Since using GetWelcom, I am delighted to see how the digital welcome booklet is really practical and easy to use. This has significantly simplified our internal processes and saved valuable time for the entire team.”
Michael P
Digital manager
Magna Arbor Paris
Customer welcome
“I recommend GetWelcom to any hotel looking for a practical and effective solution to improve customer service.”
Mirfat F
Reception manager assistant
Ibis Styles Paris Cadet Lafayette
Operational time savings
“GetWelcom is a major asset in our search for customer satisfaction. Its features have allowed us to save time and reduce customer questions. It is a complete, simple and effective web application.”
Philippe T
Hotel manager
Amaudo Hotel
Additional sales
“GetWelcom has truly improved the experience of our customers by automating communications and promoting additional sales. The team is always attentive and responsive to our requests. I would highly recommend GetWel.com to any establishment looking to improve their service. customer and to optimize its additional sales.”
Ronan P
Operations manager
Rayz Hotel
Additional sales
“GetWelcom was able to adapt to our expectations, to offer a personalized and simple platform. for use by customers. The back office is intuitive and allows us to easily manage customer orders. ”
Anis R
Hotel manager
TimHotel Group
Operational time savings
“Several of our hotels are equipped by GetWelcom. We chose this solution for its ease of use. Thanks to GetWelcom, I have seen a reduction in recurring questions, allowing us to focus on specific requests. Congratulations to the entire GetWelcom team for their excellent work, speed and efficiency! ”
Sarah B
Process & Technology Manager
VALMAVI FRANCE
Customer service
“I am very satisfied with the speed with which the professionalism of customer service has been implemented. It is a step forward towards a more modern and responsible hotel industry!”
Sophie L
Hotel manager
Hotel Aux Tauzins
Enhanced customer experience
“In a nutshell: practical. That is how I would describe my experience with GetWelcom. Customer service is a source of proposals allowing us to improve the customer experience. ”
Stefany J
Head of reception
Amaudo Hotel
Telephony
“What I particularly like about GetWelcom is telephony, this feature allows us to stay connected with our customers and to respond to their needs effectively, whether in the hotel or outside. ”
Stevens D
Head of reception
Edouard VI Hotel
Customer service
“I am impressed by the responsiveness and dynamism of the customer service. Their professionalism and their attentive listening really made the difference in our collaboration.”
Veronique B
Hotel owner
Le Saint-Pierre Hotel
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
Additional sales
“By digitizing our welcome booklet, we also digitized order taking: we saw an increase in our additional sales. I recommend GetWelcom for the ease of use of the back office and above all, the fact that we no longer have to use paper, it is a huge advantage for our establishment and for the environment!”
Wesley J
Operations manager
Hotel Villa Saxe Eiffel
Ease of use
“We were impressed by the speed of implementation and the simplicity of the app. Its colorful interface adds a touch of conviviality, and the team behind this solution was very friendly and available.”
Melanie E
Head of reception
Hotel Parc du Landreau
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated. GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”

Didier V
Hotel owner
El Consul Mao

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Avoiding bad reviews is not luck, it's method. With the right tools and proactive communication, you turn a source of stress into driver of satisfaction and loyalty.

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FAQ

We have thought of some of your questions, for others do not hesitate to contact us.
Suis-je autonome pour modifier les contenus, offres, recommandations ?
Puis-je programmer des messages automatiques en fonction du profil du client ?
Y a-t-il une formation pour mon équipe à l’utilisation de GetWelcom ?

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