Offer a seamless, personalized experience by digitizing your welcome booklet and sending personalized communications to your customers.
Optimize your operations to save time and resources while maintaining superior service.
The right hospitality platform for each of your hotels
Simplify your guest welcome with our Guest App: a digital welcome booklet that can be adapted for each hotel
The hospitality platform that meets the needs of all your hotels
GuestApp: Modernize your hotel welcome booklet
GetWelcom's Guest App enhances the guest experience by digitizing your hotel's room directory. Accessible from guests' smartphones, it offers instant access to all essential information: hotel services, room service, opening hours and suggestions for local activities. Gone are the days of paper documents and time-consuming updates: everything is centralized and updated in real time. This intuitive solution enables guests to enjoy a connected, personalized experience, while facilitating exchanges with hotel staff, for a smooth, seamless stay.
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Branding and content tailored to each hotel
Whether you're a chain or an independent hotel, customize the Guest App by integrating your corporate identity and adapting the content to your group or brand guidelines. You have the freedom to choose which image you wish to reflect, while offering your customers a unique experience. This flexibility allows you to improve customer engagement and reinforce your brand image.
CRM - Customized customer management
GetWelcom's CRM module centralizes all customer information for efficient, optimized management. Automate your communications (emails, SMS, messages via OTAs) to keep your customers informed at every stage of their stay. Facilitate online check-in to save time and enhance the customer experience, while strengthening loyalty through personalized follow-up tailored to their needs.
Key figures
100%
adaptable to each group hotel
+150
group hotels
GetWelcom benefits for your hotel group
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Maintain a uniform visual identity, information and services at each of your establishments, while offering the flexibility to customize these elements to suit the specific needs of each hotel.
Send personalized e-mails in the image of each hotel, to offer your customers unique and engaging communication.
Offer an interactive platform for service bookings and special requests, boosting customer engagement.
By digitizing check-in processes, Getwelcom offers a smoother, more personalized experience for every one of your customers.
Use GetWelcom now
Customer testimonials
Ease of use
"When I turned to the GetWelcom platform, it was its ease of use that first struck me and
that first struck me and guided my choice. Then, experience showed how much this simple and efficient Room
Directory makes reception work so much easier.
There are fewer repetitive questions. Customers can find the answers they need
easily. The App is simple and makes everyday life easier."
Kyllian F
Reception Manager
Golden Tulip Martigues Provence
Customer service
"I recommend GetWelcom to all hotels looking for a practical and efficient solution to improve customer reception."
Mirfat F
Assistant receptionist
Ibis Styles Paris Cadet Lafayette
Additional sales
"I chose the GetWelcom solution because it's simple, intuitive and operational. That was reassuring. Feeding it with data and thus meeting the customer's information needs
is easy.
It's a great modern way to better communicate our services to our customers! I'm improving quality; and our additional sales are increasing".
Mathieu B
Room Division Manager
Hotels ibis & Mercure Antibes Sophia Antipolis
Operational time savings
"Several of our hotels are equipped with GetWelcom. We chose this solution for its ease of use. Thanks to GetWelcom, I've noticed a reduction in recurring questions, allowing us to concentrate on specific requests. Well done to the entire GetWelcom team for their excellent work, speed and efficiency! "
Sarah B
Process & Technologies Manager
VALMAVI FRANCE
Operational time savings
"The simplicity of the solution and the excellent customer service are much appreciated.
GetWelcom has enabled us to get information to customers quickly, save time and reduce queries."
Didier V
Hotel owner
Boutique hotel El Consul Mao
Operational time savings
"I wanted to improve the distribution of information to my guests. And I discovered the GetWelcom App: a simple, practical and indispensable Room Directory for distributing hotel information to guests.
I had no trouble setting it up. Even modifying the information is easy. Customers are better informed; they're happy and so are we".
Arnaud G
Hotel owner
Leprince Hotel & SPA
Operational time savings
"The simplicity of the solution and the excellent customer service are much appreciated. GetWelcom has enabled us to get information to customers quickly, save time and reduce queries."
Didier V
Hotel owner
El Consul Mao
Customer service
"The GetWelcom team is a dynamic bunch. I highly recommend their
their services!"
Carole A
Hotel Manager
Hotel de Suède
Enhanced customer experience
"GetWelcom significantly improves the customer experience thanks to its ease of use.
This allows us to focus on what's most important: providing quality service to our customers.
customers."
Cyrian G
Marketing Director
Hotel Opéra Liège
Operational time savings
"GetWelcom is a major asset in our quest for customer satisfaction. Its features have helped us save time and reduce customer queries. It's a complete, simple and effective web application."
Philippe T
Hotel Manager
Hotel Amaudo
Additional sales
"By digitizing our welcome booklet, we've also digitized our order taking: we've seen an increase in our additional sales.
I recommend GetWelcom for the ease of use of the back office and, above all, the fact that we no longer have to use paper, which is a huge advantage for our establishment and for the environment!
environment!"
Wesley J
Operations Manager
Hotel Villa Saxe Eiffel
Enhanced customer experience
"GetWelcom is very straightforward, which makes it very easy to use for both customers and the team.
The integration of your QR codes is a real plus for tourists, and it really enhances their experience."
Franck B
Hotel Manager
Hotel Astrid
Enhanced customer experience
"GetWelcom's app is a real concentrate of all the hotel's most important information!
What's more, the ability for guests to book breakfast or room service directly via the app is a real benefit that enhances their experience."
Léa T
Marketing Manager
Hôtel Dadou Paris & Hôtel Acanthe
Centralized management for your facilities
Easily manage access to your platforms by site, with centralized management for support teams and dedicated access by site for field teams.
faq
We've already answered some of your questions, and if you have any others, please don't hesitate to contact us.
How does GetWelcom facilitate the customer experience in my hotel?
How can customers access the digital room directory?
How do I set up the solution?
Is the digital welcome booklet compatible with all devices?
Can customers interact with the digital welcome booklet?
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