Offer a smooth and personalized experience thanks to the digitization of the welcome booklet and personalized communications sent to your customers.
Optimize your operations to save time and resources while maintaining superior service.
The welcome platform adapted to each of your hotels
Simplify the reception of your customers with our Guest App: a digital welcome booklet that can be adapted for each hotel
The reception platform that meets the needs of all your hotels
GuestApp: Modernize your hotel welcome booklet
The GetWelcom Guest App improves the customer experience by digitizing your hotel's room directory. Accessible from customers' smartphones, it offers instant access to all essential information: hotel services, room service, opening hours and suggestions for local activities. No more paper documents and time-consuming updates, everything is centralized and updated in real time. This intuitive solution allows customers to enjoy a connected and personalized experience, while facilitating exchanges with hotel staff, for a smooth and seamless stay.
.png)
Branding and custom content for each hotel
Whether they are chain hotels or independent hotels, personalize the Guest App by integrating the visual identity and adapting the content to the guidelines of your group or the brand. You have the freedom to choose what image you want to reflect, while offering your customers a unique experience. This flexibility allows you to improve customer engagement and strengthen your brand image.
CRM - Customized customer management
GetWelcom's CRM module centralizes all customer information for efficient and optimized management. Automate your communications (emails, SMS, messages via OTAs) in order to keep your customers informed at each stage of their stay. Facilitate online check-in to save time and improve the customer experience, while strengthening loyalty through personalized follow-up adapted to their needs.
Key figures
100%
adaptable to each hotel in the group
+150
group hotels
The advantages of GetWelcom for your hotel group
.png)
Maintain a uniform visual identity, information and services in each of your establishments, while offering the flexibility to personalize these elements according to the specificities of each hotel.
Send personalized emails in the image of each hotel, to offer your customers a unique and engaging communication.
Offer an interactive platform for service bookings and special requests, increasing customer engagement.
By digitizing the check-in processes, Getwelcom offers a more fluid and personalized experience to each of your customers.
Use GetWelcom now
The testimonies of our customers
Facilité d’utilisation
"Quand je me suis tourné vers la plateforme GetWelcom, c’est sa facilité d’utilisation qui m’a
d’abord frappé et qui a orienté mon choix. Puis, l’expérience a montré combien ce Room
Directory simple et efficace facilitait le travail de la réception.
Il y a moins de questions répétitives. Le client trouve tout seul ses réponses et
facilement. L’Appli est simple et elle simplifie le quotidien.”
Kyllian F
Chef de Réception
Golden Tulip Martigues Provence
Customer welcome
“I recommend GetWelcom to any hotel looking for a practical and effective solution to improve customer service.”
Mirfat F
Reception manager assistant
Ibis Styles Paris Cadet Lafayette
Additional sales
“I chose the GetWelcom solution because it is simple, intuitive and operational. It was reassuring. Feed it with data and thus meet the customer's information needs
is easy.
This is a great modern way to better communicate our services and benefits to our customers! I am improving the quality; and our additional sales are increasing.”
Mathieu B
Room Division Manager
Ibis & Mercure Antibes Sophia Antipolis Hotels
Operational time savings
“Several of our hotels are equipped by GetWelcom. We chose this solution for its ease of use. Thanks to GetWelcom, I have seen a reduction in recurring questions, allowing us to focus on specific requests. Congratulations to the entire GetWelcom team for their excellent work, speed and efficiency! ”
Sarah B
Process & Technology Manager
VALMAVI FRANCE
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated.
GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao Boutique Hotel
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers.
I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated. GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao
Customer service
“The GetWelcom team is a dynamic team. I highly recommend their
services!”
Carole A
Hotel manager
Hotel de Suède
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation.
Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos
clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Operational time savings
“GetWelcom is a major asset in our search for customer satisfaction. Its features have allowed us to save time and reduce customer questions. It is a complete, simple and effective web application.”
Philippe T
Hotel manager
Amaudo Hotel
Additional sales
“By digitizing our welcome booklet, we also digitized order taking: we saw an increase in our additional sales.
I recommend GetWelcom for the ease of use of the back office and above all, the fact that we no longer have to use paper, it is a huge advantage for our establishment and for the
environment!”
Wesley J
Operations manager
Hotel Villa Saxe Eiffel
Enhanced customer experience
“GetWelcom is very simple, which makes it very easy to use for customers and for the team.
Integrating your QR codes is a real plus for tourists, and it really improves their experience.”
Franck B
Hotel manager
Astrid Hotel
Enhanced customer experience
“The GetWelcom application is a real concentrate of all the most important hotel information!
In addition, the possibility for customers to book breakfast or room service directly via the application is a real advantage that improves their experience.”
Lea T
Marketing manager
Hotel Dadou Paris & Hotel Acanthe
Centralized management for your establishments
Easily manage access to your platforms per establishment with centralized management for support teams and dedicated access per establishment for field teams.
FAQ
We have thought of some of your questions, for others do not hesitate to contact us.
Comment GetWelcom facilite-t-il le parcours client dans mon hôtel ?
Comment les clients peuvent-ils accéder au room directory digital ?
Comment se passe le paramétrage de la solution ?
Le livret d'accueil digital est-il compatible avec tous les appareils ?
Les clients peuvent-ils interagir avec le livret d'accueil numérique ?