Boost the loyalty of OTA customers thanks to GetWelcom!
The complete solution to improve the visitor experience and strengthen OTA customer engagement.
Discover GetWelcom
Welcome to the era of digital customer experience with GetWelcom
GetWelcom is your technological partner to revolutionize the customer experience in the hotel industry. By integrating our Guest App and our transactional communication solution (emails, OTA messages and SMS), we help your hotel offer a seamless experience from booking to after stay.
With GetWelcom, optimize each contact and turn each stay into an opportunity for loyalty.
Collect critical data effortlessly and securely
With GetWelcom, collecting the email addresses of your OTA customers is easy. Our system ensures GDPR compliance, allowing you to build your marketing database without compromising the security or trust of your customers.
Key figures
84%
recovered OTA emails
3
phygital customer interactions per stay
+5
enriched customer data
How does it work?
Deploy a Guest App adapted to your hotel
Accessible before and during your customers' stay
It is the ideal tool to let direct and OTA customers prepare and fully enjoy their stay: useful information, services, good addresses, check in...
Create 100% personalized interactions
Emails, OTA messages, SMS..
Before, during and even after the stay, automate the sending of 100% personalized communications to your customers to create an unforgettable stay experience.
Collect customer data securely
Our specialized forms, integrated or not into the guest app, facilitate the collection of customer data at the right times.
Check in, room service order, customer satisfaction... With GetWelcom you collect the customer data you want, in compliance with the RGPD.
Build loyalty!
GetWelcom CRM allows you to send marketing communications (Emails or SMS) to build customer loyalty.
Newsletter, Valentine's Day emails, happy birthday.. It is the ideal tool to make your customers come back directly!
Our customer stories
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated. GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
Additional sales
“GetWelcom was able to adapt to our expectations, to offer a personalized and simple platform.
for use by customers. The back office is intuitive and allows us to easily manage customer orders. ”
Anis R
Hotel manager
TimHotel Group
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers.
I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation.
Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos
clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Ease of use
“I really wanted to dematerialize my services. And I found a reliable, responsive, suitable and not too expensive product. I appreciate ALL the functionalities of this digital application that dematerializes the service”
Cyril S
Hotel owner
Kyriad Le Bourget Hotel
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated.
GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao Boutique Hotel
Ease of use
“The GetWelcom room directory is both simple and extremely effective.
Its ease of use allows us to manage our daily tasks in a fluid and productive way.”
Dominique M
Hotel owner
Harlay Hotel
Additional sales
“Thanks to its application, I was able to increase my turnover easily, and without requiring too much time from my receptionists.
I appreciate how easy it has become to sell extras and communicate with the customer.”
Eva P -
Hotel owner
The Rayz Vendôme
Even let GetWelcom work for you!
Save time and money!
For your customer experience: by automating the sending of emails, SMS or OTA messages before, during and after the stay. For your marketing strategy: by scheduling automated marketing communications like birthday messages!
Our team of experts is there for you!
We support you at every stage; from setting up to training your teams. After implementation, choose autonomous management via your back office or let our team take over. With GetWelcom, managing the customer experience becomes simple and effective. No more excuses, take control easily, or trust us to take care of everything for you.
FAQ
We have thought of some of your questions, for others do not hesitate to contact us.
Comment est assurée la sécurité des données sur la plateforme (RGPD) ?
Comment mes clients accèdent à la Guest App GetWelcom ?
Comment se passe le paramétrage de la solution ?
La plateforme GetWelcom est-elle conforme aux normes de classement Atout France ?
La solution s'intègre-t-elle avec mon PMS ?
Puis-je changer le contenu de mon Application et de mes communications ?