Earn points easily in the Atout France ranking with GetWelcom!
In-room telephone, welcome booklet, press, alarm service... imagine a
solution that validates all these criteria of the Atout France ranking... and much more
again!
Guaranteed compliance
Image of an auditor in a hotel.
GetWelcom collaborates daily with certified inspectors (Cetire, Socotec, freelancers, etc.) to ensure that the proposed solution perfectly meets the ranking criteria.
Getwelcom is also an Atout France member, which allows it to evolve its offer according to changes in the ranking.
Key figures
100%
from validation to ranking
+300
hotels already partners!
How does it work?
In-room telephony and the welcome booklet
89
In-room telephone dedicated to accessing hotel services
03
Presence of a service guide presenting all the services and rates of the hotel (room directory)
104
Presence of a service guide presenting all the hotel's services and rates in a foreign language (room directory)
The criteria for communication and customer reception
165
Detailed and systematic confirmation of the reservation by any means. Customer registration (or check-in) can be dematerialized.
168
The elements of the reservation are reformulated when the customer checks in.
169
The customer is informed for its installation by clear instructions
180
Provision of a satisfaction questionnaire for customers.
181
Existence of a system for collecting and processing complaints received in the establishment.
Service criteria
94
Alarm device
131
Baby equipment
175
Baggage handling
137
Newspapers
172
Information on the local tourist offer is accessible and available
198
Possibility of meal tray or “snack”
199 and 200
Room Service
Customer awareness criteria
208
Information concerning accessibility on information media (guide, web, etc.)
223 and 224
Implementation of at least one measure to reduce water consumption and one additional measure
226
Proposal in all rooms of a way to reduce the quantity of towels to be washed
227
Proposal in all rooms of a way to reduce the amount of bed linen to be washed
239
Information for customers on means of transport with low environmental impact
243
Obtaining an environmental label
Our customer stories
Expéricence client améliorée
“Je recommande GetWelcom à tout établissement cherchant à améliorer l' expérience de ses clients. L’interface est personnalisée, intuitive et conviviale. Je tiens également à souligner la réactivité du support client, en cas de questions ou de besoins supplémentaires, leur équipe s'est toujours montrée disponible, offrant des solutions
rapides et efficaces.”
Adeline P
Coordinatrice commerciale & marketing
Radisson Blu Paris Marne-la-Vallée
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers.
I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation.
Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos
clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Enhanced customer experience
“GetWelcom allows us to modernize our processes while offering an improved customer experience. I am very satisfied with the customer team and the speed of setting up the platform as well as the ease of use for the customer.”
David V
Hotel manager
Villa Deslile Hotel & SPA
Additional sales
“With GetWelcom, I finally found the supplier that was right for me and an application that was intuitive, reliable and easy to use.
Thanks to their digital Room Directory, not only did we eliminate minibar thefts but what's more, we increased communication and additional sales.”
Dominique M
Hotel manager
Harlay Hotel
Ease of use
“The GetWelcom room directory is both simple and extremely effective.
Its ease of use allows us to manage our daily tasks in a fluid and productive way.”
Dominique M
Hotel owner
Harlay Hotel
Ease of use
“The GetWelcom digital welcome booklet is easy to use and easy to set up. This solution has proven to be a valuable asset for our hotel, facilitating our daily operations in an efficient manner.”
Hervé L
Executive assistant
Mercure Rennes Centre Gare Hotel
Enhanced customer experience
“GetWelcom is very simple, which makes it very easy to use for customers and for the team.
Integrating your QR codes is a real plus for tourists, and it really improves their experience.”
Franck B
Hotel manager
Astrid Hotel
Why choose GetWelcom?
Finally a way to reduce costs!
In-room telephone, welcome booklet, diaper management... several problems, a solution to allow you to reduce your costs while offering a premium experience to your customers and complying with Atout France standards.
Simplify your life! (and simplify that of your customers)
Our team accompanies you in the implementation and ensures that you meet the targeted criteria. Your customers can now access a platform adapted to their use.
FAQ
We have thought of some of your questions, for others do not hesitate to contact us.
Comment est assurée la sécurité des données sur la plateforme (RGPD) ?
Comment mes clients accèdent à la Guest App GetWelcom ?
Comment se passe le paramétrage de la solution ?
La plateforme GetWelcom est-elle conforme aux normes de classement Atout France ?
La solution s'intègre-t-elle avec mon PMS ?
Puis-je changer le contenu de mon Application et de mes communications ?