Make life easier for your customers by offering them a personalized welcome platform, bringing together all the information they need for their stay. Anticipate their expectations, offer the right services at the right time and simplify their check-in to allow them to focus on what matters most.
Winhotel neo PMS x GetWelcom: An integration that reinvents the customer and employee experience
The integration between Winotel and GetWelcom makes it possible to create a smooth and fully personalized customer journey, perfectly adapted to the needs of your hotel establishment.
What you need to know
What is a PMS?
PMS (Property Management System) : A PMS is a system that centralizes and optimizes the management of reservations, arrivals and departures, billing and interactions with customers in the hotel industry.
What is GetWelcom for?
GetWelcom is a specialized hospitality platform for the hotel industry. It improves the customer experience at every stage: before, during and after their stay.
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How does it work?
GetWelcom is the digital extension of your hotel. By connecting it to your Winotel PMS, you access essential functionalities such as the customer application, automated and personalized communications, as well as online check-in.
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Key figures
Key figures:
0%
Of paper
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+15%
Sales on additional sales
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12
minutes saved per customer
Why set up GetWelcom integrated into your Winotel PMS?
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- Personalized communications : Create a unique relationship with your customers by sending personalized emails and texts at each stage of their stay. Inform them before they arrive, accompany them during their stay and follow up after they leave with targeted messages.
- Process automation : Optimize the management of operational tasks through automation.
- Segmented marketing campaigns : Use customer data to create targeted marketing campaigns based on their preferences and behaviors. The integration automatically segments your database, maximizing the impact of your communications.
What are the benefits for your customers?
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Discover our customers
Expéricence client améliorée
“Je recommande GetWelcom à tout établissement cherchant à améliorer l' expérience de ses clients. L’interface est personnalisée, intuitive et conviviale. Je tiens également à souligner la réactivité du support client, en cas de questions ou de besoins supplémentaires, leur équipe s'est toujours montrée disponible, offrant des solutions
rapides et efficaces.”
Adeline P
Coordinatrice commerciale & marketing
Radisson Blu Paris Marne-la-Vallée
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
Operational time savings
“What I appreciate with GetWelcom is the time savings for my teams, which means reducing recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!”
Angela S
Hotel manager
Ibis Budget Thonon-les-Bains
Additional sales
“GetWelcom was able to adapt to our expectations, to offer a personalized and simple platform.
for use by customers. The back office is intuitive and allows us to easily manage customer orders. ”
Anis R
Hotel manager
TimHotel Group
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers.
I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Customer service
“The GetWelcom team is a dynamic team. I highly recommend their
services!”
Carole A
Hotel manager
Hotel de Suède
Ease of use
“I really wanted to dematerialize my services. And I found a reliable, responsive, suitable and not too expensive product. I appreciate ALL the functionalities of this digital application that dematerializes the service”
Cyril S
Hotel owner
Kyriad Le Bourget Hotel
Additional sales
“With GetWelcom, I finally found the supplier that was right for me and an application that was intuitive, reliable and easy to use.
Thanks to their digital Room Directory, not only did we eliminate minibar thefts but what's more, we increased communication and additional sales.”
Dominique M
Hotel manager
Harlay Hotel
Ease of use
“The GetWelcom room directory is both simple and extremely effective.
Its ease of use allows us to manage our daily tasks in a fluid and productive way.”
Dominique M
Hotel owner
Harlay Hotel
Additional sales
“Thanks to its application, I was able to increase my turnover easily, and without requiring too much time from my receptionists.
I appreciate how easy it has become to sell extras and communicate with the customer.”
Eva P -
Hotel owner
The Rayz Vendôme
Enhanced customer experience
“GetWelcom is very simple, which makes it very easy to use for customers and for the team.
Integrating your QR codes is a real plus for tourists, and it really improves their experience.”
Franck B
Hotel manager
Astrid Hotel
Telephony
“I like the GetWelcom platform because it allows phones to be removed from the room while simplifying our communication with customers.”
Jean Francois M
Hotel owner
Maison Cabotte Hotel
Additional sales
“Even though my first objective was to make more additional sales, the prospect of removing the paper Guest Book from the rooms for a dematerialized Guest Book determined my choice. With GetWelcom, there are fewer informative calls about hotel services.
I really appreciate it. Everything is in place now to develop additional sales.”
Julie G
Hotel manager
Le Lapin Blanc Hotel
Telephony
“I chose GetWelcome because it allows you to do away with telephones in the rooms.
GetWelcom also facilitated the transmission of important information to our customers!”
Laurence K
Hotel manager
Le Rohan Pontivy Hotel
Ease of use
“We were impressed by the speed of implementation and the simplicity of the
app. Its colorful interface adds a touch of conviviality, and the team behind this solution was very friendly and available.”
Melanie E
Head of reception
Hotel Parc du Landreau
Features:
- Automated and personalized communications : Send emails, SMS and WhatsApp to offer additional services and digitize the arrival and departure processes.
- Guest App : Offer your customers a platform that is accessible before and during their stay, bringing together all the essential information.
- Check-in online : Digitize the check-in to save time for your teams and customers. Pre-filled customer form, updated information, and retrieved email addresses from OTAs.
- CRM : Centralize all customer data in a unified and rich database, in order to create high-performance marketing campaigns.
- Follow-up of operations : Create tasks for each order and customer message, add the services directly to the invoice.
- E-reputation : Send personalized satisfaction surveys, analyze feedback, and centralize reviews from various platforms.
FAQ
We have thought of some of your questions, for others do not hesitate to contact us.
Quels sont les principaux avantages d’intégrer GetWelcom à mon PMS ?
Comment l’automatisation via GetWelcom impacte-t-elle mes équipes ?
Est-il compliqué de mettre en place GetWelcom avec mon PMS ?
L'intégration entre le PMS et GetWelcom respecte-t-elle le RGPD ?
Les informations sont-elles mises à jour dans mon PMS ?