The Hotel Montparnasse Saint Germain streamlines the reception and automates its font sheets.

With GetWelcom's dematerialized Check-in solution.

Find out how Hotel Montparnasse Saint Germain reduced the wait at the reception.

A welcome slowed down by the administrative

Simultaneous arrivals and time-consuming formalities.

Before GetWelcom, the Jules Verne hotel faced significant queues upon arrival.

Front desk teams had to manually enter customer information, verify paperwork, and manage police files. A long process, a source of errors and a source of stress at peak times.

The solution: a smooth check-in before and during arrival

An automatic pre-arrival form + a check-in desk designed for refractory people.

The hotel now uses a check-in form sent automatically before the stay, with reminders for customers who have not completed it.

As a result, the majority of customers enter their information prior to arrival.

For others, the teams have the Check-in Desk:

  • check-in on the customer's tablet or mobile
  • multi-arrival management
  • immediate finalization in a few seconds

The welcome is fluid for all customer profiles.

Results: zero paper, zero errors, zero unnecessary waiting

Automated police sheets & PMS updated effortlessly thanks to GetWelcom:

  • font sheets are generated automatically
  • all customer information is updated in the PMS
  • teams save a considerable amount of time
  • The wait at the reception is falling sharply
  • the arrival experience is getting faster and more modern

The hotel no longer has any administrative tasks to manage during check-in: everything is automated and compliant.

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Key figures

Concrete and measurable results.
8min
earned per customer
78.3%
recovered OTA emails
70%
check-ins completed before arrival

Why dematerialize the check in with GetWelcom?

A more fluid welcome, without queues

The pre-arrival form allows the majority of customers to complete their information before they arrive. Upon arrival, everything is already ready: teams no longer have to enter data manually, and the queues disappear. Check-in becomes fast, modern and pleasant.

A reception that saves time and focuses on people

Automatic reminders, PMS integration, and automatic police file generation eliminate administrative tasks that slow down teams. The Check-in Desk, designed for reluctant customers, finalizes the arrival in a few seconds. Receptionists can finally devote themselves to the quality of welcome.

100% compliant and automated management

GetWelcom guarantees legal and RGPD compliance: automatically generated font sheets, secure data, accessible history and PMS updated effortlessly. You reduce the risk of error while increasing efficiency.

The tools that transform your check-in

An intelligent communication tool

Automatically send the right message to the right customer at the right time. Email, SMS or WhatsApp: choose the most suitable channel to maximize the rate of completion of the check-in before arrival.

A 100% personalized and pre-filled form

Fully customize your form: branding, colors, colors, questions, mandatory fields. Information that is already known is pre-filled, which simplifies the experience and greatly increases the completion rate.

An engine for automatically generating police files

Police sheets are generated automatically, in full compliance with regulations. No more paper, no more mistakes, no more wasted time: the entire administrative part is managed without human intervention.

Full PMS integration

The information collected is synchronized in real time with your PMS. You avoid double entries, errors, and delays. The front-desk saves valuable time each time you arrive.

A clear tracking table to manage arrivals

See the progress of each check-in at a glance. The table also allows you to complete a check-in directly at the reception, including on a tablet or on the customer's phone.

Customer files to follow each traveller

For each customer, find a dedicated sheet containing all the information collected: identity, documents, history, preferences. A valuable tool to get to know your travelers better and improve your quality of welcome.

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Finally, simplify your check-in!

Check-in should never be a source of stress, neither for your teams nor for your customers.

With GetWelcom, all the key steps are automated: collecting information, reminders, generating police sheets, updating the PMS and monitoring arrivals. Your team saves time, your customers enjoy a smoother welcome, and your hotel offers a modern, fast and compliant arrival experience.

FAQ

We have thought of some of your questions, for others do not hesitate to contact us.
Comment les fiches de police sont-elles gérées ?
Peut-on récupérer l’adresse email quand la réservation vient d’une OTA (Booking.com, Expedia…) ?
Le formulaire peut-il être personnalisé aux couleurs de mon hôtel ?
Comment le client accède-t-il au formulaire ?
Que se passe-t-il si le client n’a pas rempli le check-in en ligne ?
Est-ce que cela remplace complètement ma fiche de police papier ?
Peut-on proposer des extras lors du check-in (parking, petit-déjeuner, late check-out...) ?

Est-ce conforme au RGPD ?

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