Room directory module
Give your guests easy, centralized access to all essential information about your establishment. With our Room Directory module, your guests can quickly find all the information they need on hotel services, facilities, opening hours and much more, directly from their smartphone. Make changes in just a few clicks!
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How does it work?
From the GetWelcom BO, you can configure and customize the Room Directory to provide complete, up-to-date information.
- Content creation: Use our content editor to create and organize the information you want to include in the Room Directory. Add text, images and videos to make the content more attractive.
- Customize sections: Divide the Room Directory into easy-to-navigate sections, such as hotel services, opening hours, facilities, important contact numbers, property policies and more.
- Real-time updates: Update information in real time to reflect changes in services, schedules, or any other relevant information. Customers always see the most up-to-date information.
- Intuitive navigation: organize content intuitively so that customers can quickly find the information they're looking for, enhancing their overall experience.
- Multilingual: Offer the Room Directory in multiple languages to meet the needs of your international customers, using our automatic translation functionality to ensure clarity and accuracy of information.
Benefits for your business
- Enhanced customer experience: Offer your customers easy and immediate access to all the information they need, increasing their comfort and satisfaction.
- Reduce inquiries at reception: Reduce your staff's workload by providing customers with answers to their common questions directly in the Guest App.
- Operational efficiency: Simplify information management and ensure consistent, up-to-date communication with your customers.
- Greater personalization: tailor Room Directory content to your customers' specific needs, delivering a more personalized and memorable experience.
- Multilingual support: Improve the accessibility of your information for international customers with multilingual support.
- Ecological and economical: Reduce paper use and associated costs by providing a digitalized Room Directory, accessible from the Guest App.
- Customer engagement: Reinforce your customers' commitment by offering them a practical, always-at-hand tool for accessing information about your establishment.
With our Room Directory module, transform the way your customers access information about your establishment, offering a smoother, more convenient experience.
faq
We've already answered some of your questions, and if you have any others, please don't hesitate to contact us.
How do my customers access the GetWelcom Guest App?
Your customers can access the GetWelcom Guest App in several ways: Before the stay: The link can be sent by email, SMS, or WhatsApp, either via our solution or an external solution. During the stay: They can scan a QR code available in the accommodation, either in the rooms or in the common areas.
How do I set up the solution?
The solution's configuration is handled by a specialized project manager. Based on the information provided by the hosting team, he configures the solution to meet your specific needs. An onboarding session is then scheduled to deploy the solution and train your team, ensuring a smooth and efficient implementation.
Can I change the content of my Application and communications?
Yes, you can change the content of your application and communications. You have access to a backoffice that allows you to do this on your own. If necessary, you can also ask customer service to do it for you.
Does the GetWelcom platform comply with Atout France classification standards?
Yes, the GetWelcom platform complies with the Atout France classification standards. We work with specialized audit organizations to offer a solution that can validate up to 23 criteria. Among these, criteria 89 (telephony), 103 and 104 (welcome booklet and service guide) are obviously taken into account and validated.