Grâce à notre enquête de satisfaction conviviale, vous maximisez les retours clients et vos chances d'obtenir des avis en ligne positifs tout en améliorant l'expérience client de manière fluide.
Améliorez vos avis en ligne sans effort grâce à une enquête de satisfaction intelligente
Découvrez comment obtenir plus d'avis positifs sur Google et TripAdvisor, tout en renforçant la satisfaction de vos clients.
Comment améliorer vos avis en ligne grâce à notre solution ?
Une enquête de satisfaction pour identifier vos meilleurs ambassadeurs
Notre enquête de satisfaction intelligente est conçue pour être envoyée à vos clients après leur séjour, via email ou SMS. Elle permet de recueillir des retours constructifs et d'identifier vos clients les plus satisfaits, qui deviendront de véritables ambassadeurs de votre hôtel. Grâce à un questionnaire simple et efficace, vous optimisez la collecte d'avis positifs !
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Obtenez des avis positifs sur Google et TripAdvisor
Une fois que l'enquête identifie vos meilleurs clients, ceux-ci sont invités à laisser un avis en ligne sur Google ou TripAdvisor, augmentant ainsi la visibilité et la réputation de votre établissement. Plus vous recevez d'avis positifs, plus vous améliorez votre classement sur ces plateformes, attirant ainsi de nouveaux clients.
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Automatisation pour gagner du temps et maximiser les résultats
Grâce à notre système automatisé, vous n'avez plus besoin de solliciter manuellement chaque client pour obtenir un avis. L'enquête est envoyée automatiquement à la fin du séjour, et les clients satisfaits sont directement redirigés vers des plateformes comme Google ou TripAdvisor. Cela vous permet d'améliorer vos avis en ligne de manière efficace, sans effort supplémentaire.
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Key figures
Les résultats impressionnants obtenus grâce à notre enquête de satisfaction
+40%
d'avis positifs sur Google
+30%
d'avis 5 étoiles sur Tripadvisor
80%
de taux de réponse
Pourquoi adopter une enquête de satisfaction automatisée pour vos avis en ligne ?
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Augmentation du nombre d'avis sur Google et Tripadvisor.
Optimisation de la satisfaction client post-séjour.
Automatisation complète pour gagner du temps.
Identification des points forts et des axes d'amélioration
Maximisez vos avis en ligne avec un outil simple et puissant
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Témoignages client
Enhanced customer experience
"I would recommend GetWelcom to any establishment looking to improve its customer experience. The interface is personalized, intuitive and user-friendly. I would also like to emphasize the responsiveness of customer support, in case of questions or additional needs, their team was always available, offering solutions
solutions."
Adeline P
Sales & Marketing Coordinator
Radisson Blu Paris Marne-la-Vallée
Operational time savings
"What I appreciate about GetWelcom is the time saved for my teams, which includes the reduction in recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!"
Angela S
Hotel Manager
Ibis Budget Thonon-les-bains
Operational time savings
"I wanted to improve the distribution of information to my guests. And I discovered the GetWelcom App: a simple, practical and indispensable Room Directory for distributing hotel information to guests.
I had no trouble setting it up. Even modifying the information is easy. Customers are better informed; they're happy and so are we".
Arnaud G
Hotel owner
Leprince Hotel & SPA
Enhanced customer experience
"GetWelcom significantly improves the customer experience thanks to its ease of use.
This allows us to focus on what's most important: providing quality service to our customers.
customers."
Cyrian G
Marketing Director
Hotel Opéra Liège
Ease of use
"I really wanted to dematerialize my services. And I found a product that is reliable, responsive, suitable and not too expensive. I appreciate ALL the features of this digital application that dematerializes the service."
Cyril S
Hotel owner
Hotel Kyriad Le Bourget
Enhanced customer experience
"GetWelcom allows us to modernize our processes while providing an enhanced customer experience. I'm very pleased with the customer team and the speed with which the platform was set up, as well as the ease of use for the customer."
David V
Hotel Manager
Villa Deslile Hotel & SPA
Operational time savings
"The simplicity of the solution and the excellent customer service are much appreciated.
GetWelcom has enabled us to get information to customers quickly, save time and reduce queries."
Didier V
Hotel owner
Boutique hotel El Consul Mao
Additional sales
"With GetWelcom, I finally found the right provider and an intuitive, reliable and easy-to-use application.
Thanks to their digital Room directory, not only have we eliminated minibar theft, but what's more, we've increased communication and additional sales."
Dominique M
Hotel Manager
Hôtel de Harlay
Ease of use
"The GetWelcom room directory is both simple and extremely efficient.
Its ease of use allows us to manage our daily tasks smoothly and productively."
Dominique M
Hotel owner
Hôtel de Harlay
Additional sales
"Thanks to its application, I've been able to increase my turnover easily, and without it taking up too much of my receptionists' time.
I appreciate how easy it has become to sell extras and communicate with the customer."
Eva P -
Hotel owner
Le Rayz Vendôme
Enhanced customer experience
"GetWelcom is very straightforward, which makes it very easy to use for both customers and the team.
The integration of your QR codes is a real plus for tourists, and it really enhances their experience."
Franck B
Hotel Manager
Hotel Astrid
Ease of use
"The GetWelcom digital welcome booklet is simple to use and easy to set up. This solution has proven to be a valuable asset for our hotel, facilitating our daily operations in an efficient manner."
Hervé L
Executive Assistant
Hotel Mercure Rennes Centre Gare
Telephony
"I like the GetWelcom platform because it allows us to remove phones from rooms while simplifying our communication with customers."
Jean François M
Hotel owner
Hotel Maison Cabotte
Customer service
"The GetWelcom team is a dynamic bunch. I highly recommend their
their services!"
Carole A
Hotel Manager
Hotel de Suède
Additional sales
"Although my primary objective was to make more additional sales, the prospect of removing the paper Guest book from the rooms for a dematerialized Guest book determined my choice. With GetWelcom, there are fewer informative calls about hotel services.
I really appreciate it. Everything is in place now to develop additional sales."
Julie G
Hotel Manager
Hotel Le Lapin Blanc
Additional sales
"Using GetWelcom has led to an increase in additional sales, which is really appreciable."
Julie R
Communications & Marketing Manager
Tourist Group
L'impact d'une enquête de satisfaction intelligente sur vos avis en ligne
Le succès de votre hôtel dépend en partie de vos avis en ligne. Avec notre enquête de satisfaction, vous pouvez non seulement améliorer la satisfaction de vos clients, mais aussi collecter des avis positifs sur les plateformes clés telles que Google et TripAdvisor. En sollicitant automatiquement vos meilleurs ambassadeurs, vous transformez chaque séjour en opportunité d'améliorer votre réputation.
faq
We've already answered some of your questions, and if you have any others, please don't hesitate to contact us.
How does GetWelcom facilitate the customer experience in my hotel?
How is data security ensured on the platform (RGPD)?
How do I set up the solution?
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