In-stay Survey (Guest Mood)
The In-stay survey allows you to measure your guests' mood and satisfaction in real-time during their stay. In just a few seconds, the guest expresses their level of satisfaction; in case of frustration, you are immediately alerted so you can intervene before a negative review is published.
Comment ça marche ?
The guest receives a short, simple survey mid-stay via SMS, Email, WhatsApp, or OTA message.
They indicate their mood: Satisfied / Neutral / Dissatisfied.
You receive an instant alert.
Your team can contact the guest immediately to rectify the situation.
Avantages pour votre établissement
Prevent negative reviews by intervening before departure.
Proactively improve the customer experience.
Reduce frustrations and de-escalate delicate situations.
Detect recurring pain points to improve your operations.
Increase your Google/TripAdvisor ratings.
Project a professional and attentive image.
faq
Nous avons pensé à certaines de vos questions, pour les autres n'hésitez pas à nous contacter.
How is the survey sent?
When is the survey sent out?
Do we get an alert in case of dissatisfaction?
Can reminders be automated?
