Customer Success Manager (CSM) Internship Assistant
GetWelcom est une solution SaaS dédiée à la gestion du marketing et de l'expérience client des hébergements touristiques.
Missions
🎓 Training:
- Fields of training: Commerce, management, marketing, marketing, marketing, customer relationships, hotels or equivalent.
- Degrees in progress: BUT, BTS, license, bachelor, business school or equivalent.
💡 Skills & Qualities :
✔ Excellent relational, pedagogical, and organizational skills
✔ Sense of customer service and ability to understand the challenges of hoteliers.
✔ Fluency in speaking and writing, ability to popularize technical concepts.
✔ Organization, Rigor and Autonomy
✔ Appetite for digital tools
Internship of 8 weeks maximum
Profil recherché
Your main missions will be:
🎯 Customer support assistance
- Participate in the writing of tutorials and user guides.
- Help with the settings of client platforms.
- Suggest ideas for improving training materials and online help tools.
- Collaborate with the product team to evolve the solution.
📊 Participation in monitoring customer satisfaction
- Assist in collecting user feedback.
- Participate in the analysis of customer satisfaction data.
➕ Ancillary missions
- Support for sales teams : assistance in the preparation of demonstration platforms and preparation of prospecting files.
- Animation of social networks : creation and publication of content to promote the solution and build the loyalty of the hotel community.
Pourquoi nous rejoindre ?
🚀 A fast-growing startup with an innovative product
🏨 A dynamic environment close to the hotel sector
📈 Guaranteed training and skills development
🎯 A varied mission with a direct impact on customer satisfaction
Ready for the challenge?
📩 Send your resume and cover letter to emploi@getwelcom.com
Missions
Sales & Marketing Support
Profil
Toutes formations / parcours
Localisation
Paris
Contrat
Stage
Durée
Jusqu'à 6 mois
Comment postuler ?