Enquête de satisfaction pour hôtel 2 étoiles : Fidélisez vos clients et optimisez votre réputation
Comprendre l'importance de l'enquête de satisfaction en hôtellerie
Une enquête de satisfaction client permet aux hôtels 2 étoiles d'évaluer la qualité de leur service, d'identifier les points d'amélioration et d'encourager les avis positifs sur Google et Tripadvisor. En collectant les retours de vos clients, vous optimisez leur expérience et renforcez votre image de marque.
Chiffres clés
+30%
Les hôtels avec des avis positifs voient leur taux de réservation augmenter
92%
des voyageurs lisent les avis avant de réserver un hôtel.
Simplifiez la collecte et la gestion des avis clients avec GetWelcom
- Envoi automatique des enquêtes de satisfaction par e-mail ou SMS
- Formulaire personnalisable adapté à votre établissement
- Redirection vers Google ou Tripadvisor pour les avis positifs
- Gestion centralisée des réponses et des notes clients
- Conformité avec la réglementation RGPD
Respect de la réglementation et protection des données
Avec GetWelcom, vous avez l’assurance que chaque donnée client est traitée dans le respect des réglementations européennes en vigueur.
- Stockage sécurisé des données
Toutes les informations collectées (check-in, enquêtes, avis) sont hébergées sur des serveurs conformes aux normes RGPD. La sécurité et la confidentialité des données de vos clients sont notre priorité. - Consentement et transparence
Les enquêtes et les communications sont envoyées dans un cadre clair et légal, avec un consentement systématiquement recueilli. Vos clients savent pourquoi leurs données sont utilisées, et peuvent les modifier ou les supprimer à tout moment. - Gestion centralisée des informations personnelles
Grâce à notre plateforme, vous maîtrisez l’ensemble du cycle de vie des données : collecte, traitement, conservation et suppression. Vous êtes ainsi en mesure de répondre facilement aux demandes d’accès ou de suppression, en toute conformité. - Collecte d’avis responsable
Les avis clients sont sollicités dans le respect des règles de transparence, sans incitation abusive ni manipulation. Vous construisez une réputation authentique, fiable et durable.
Une solution complète pour votre hôtel
Pour mieux comprendre vos clients et améliorer continuellement votre service, GetWelcom propose une solution complète et automatisée dédiée aux enquêtes de satisfaction.
- Envoi automatisé des enquêtes
Après chaque séjour, des questionnaires sont envoyés automatiquement à vos clients, sans intervention manuelle. Cela garantit un suivi constant et régulier de leur expérience. - Formulaire personnalisable
Adaptez le contenu des enquêtes selon vos besoins : questions, design, langue… pour refléter au mieux l’identité de votre hôtel et recueillir des retours pertinents. - Redirection intelligente vers les plateformes d’avis
Selon la note attribuée par le client, la plateforme le redirige vers Google, Tripadvisor ou propose un retour direct en interne. Cela permet de maximiser les avis positifs publiés en ligne tout en gérant discrètement les retours négatifs. - Gestion centralisée des réponses
Toutes les réponses sont centralisées dans un tableau de bord unique. Vous retrouvez facilement chaque retour client et pouvez y accéder à tout moment. - Analyse et suivi des tendances
Suivez l’évolution de votre satisfaction client grâce à des indicateurs clairs et des rapports réguliers. Identifiez rapidement les points forts à valoriser et les axes d’amélioration à traiter.
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated. GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao
Ease of use
“Very satisfied with the simplicity of your service, which has greatly reduced customer questions and contributed to increased customer satisfaction. GetWelcom has allowed us to improve our efficiency and better meet the needs of our customers.”
Agnes C
Hotel owner
Le Christiana Hotel
Operational time savings
“GetWelcom is a major asset in our search for customer satisfaction. Its features have allowed us to save time and reduce customer questions. It is a complete, simple and effective web application.”
Philippe T
Hotel manager
Amaudo Hotel
Customer welcome
“I recommend GetWelcom to any hotel looking for a practical and effective solution to improve customer service.”
Mirfat F
Reception manager assistant
Ibis Styles Paris Cadet Lafayette
Operational time savings
“Several of our hotels are equipped by GetWelcom. We chose this solution for its ease of use. Thanks to GetWelcom, I have seen a reduction in recurring questions, allowing us to focus on specific requests. Congratulations to the entire GetWelcom team for their excellent work, speed and efficiency! ”
Sarah B
Process & Technology Manager
VALMAVI FRANCE
Operational time savings
“What I appreciate with GetWelcom is the time savings for my teams, which means reducing recurring questions from customers since the implementation. A big thank you for the ease of use of the platform as well as the efficiency and responsiveness of its team!”
Angela S
Hotel manager
Ibis Budget Thonon-les-Bains
Enhanced customer experience
“GetWelcom has improved our operational efficiency by saving our team valuable time. Its intuitive interface, both from a customer and hotel point of view, make it an ideal choice to improve the customer experience.”
Massiva M -
Hotel manager
Beausejour Hotel
Customer service
“I am very satisfied with the speed with which the professionalism of customer service has been implemented.
It is a step forward towards a more modern and responsible hotel industry!”
Sophie L
Hotel manager
Hotel Aux Tauzins
Operational time savings
“The simplicity of the solution and the excellent customer service are highly appreciated.
GetWelcom allowed us to get information to customers quickly, saving time and reducing questions.”
Didier V
Hotel owner
El Consul Mao Boutique Hotel
Ease of use
“We were impressed by the speed of implementation and the simplicity of the
app. Its colorful interface adds a touch of conviviality, and the team behind this solution was very friendly and available.”
Melanie E
Head of reception
Hotel Parc du Landreau
Ease of use
“The GetWelcom digital welcome booklet is easy to use and easy to set up. This solution has proven to be a valuable asset for our hotel, facilitating our daily operations in an efficient manner.”
Hervé L
Executive assistant
Mercure Rennes Centre Gare Hotel
Enhanced customer experience
“GetWelcom allows us to modernize our processes while offering an improved customer experience. I am very satisfied with the customer team and the speed of setting up the platform as well as the ease of use for the customer.”
David V
Hotel manager
Villa Deslile Hotel & SPA
Ease of use
“Since using GetWelcom, I am delighted to see how the digital welcome booklet is really practical and easy to use.
This has significantly simplified our internal processes and saved valuable time for the entire team.”
Michael P
Digital manager
Magna Arbor Paris
Additional sales
“GetWelcom was able to adapt to our expectations, to offer a personalized and simple platform.
for use by customers. The back office is intuitive and allows us to easily manage customer orders. ”
Anis R
Hotel manager
TimHotel Group
Additional sales
“The use of GetWelcom has led to an increase in additional sales, which is really significant.”
Julie R
Communication & marketing director
Tourist group
Expéricence client améliorée
“Je recommande GetWelcom à tout établissement cherchant à améliorer l' expérience de ses clients. L’interface est personnalisée, intuitive et conviviale. Je tiens également à souligner la réactivité du support client, en cas de questions ou de besoins supplémentaires, leur équipe s'est toujours montrée disponible, offrant des solutions
rapides et efficaces.”
Adeline P
Coordinatrice commerciale & marketing
Radisson Blu Paris Marne-la-Vallée
Customer service
“I am impressed by the responsiveness and dynamism of the customer service. Their professionalism and their attentive listening really made the difference in our collaboration.”
Veronique B
Hotel owner
Le Saint-Pierre Hotel
Enhanced customer experience
“In a nutshell: practical.
That is how I would describe my experience with GetWelcom. Customer service is a source of proposals allowing us to improve the customer experience. ”
Stefany J
Head of reception
Amaudo Hotel
Telephony
“What I particularly like about GetWelcom is telephony, this feature allows us to stay connected with our customers and to respond to their needs effectively, whether in the hotel or outside. ”
Stevens D
Head of reception
Edouard VI Hotel
Telephony
“I like the GetWelcom platform because it allows phones to be removed from the room while simplifying our communication with customers.”
Jean Francois M
Hotel owner
Maison Cabotte Hotel
Expéricence client améliorée
“GetWelcom améliore significativement l'expérience client grâce à sa facilité d'utilisation.
Cela nous permet de nous focaliser sur ce qui est primordial : fournir un service de qualité à nos
clients.”
Cyrian G
Directeur Marketing
Hôtel Opéra Liège
Enhanced customer experience
“GetWelcom is very simple, which makes it very easy to use for customers and for the team.
Integrating your QR codes is a real plus for tourists, and it really improves their experience.”
Franck B
Hotel manager
Astrid Hotel
Ease of use
“The GetWelcom room directory is both simple and extremely effective.
Its ease of use allows us to manage our daily tasks in a fluid and productive way.”
Dominique M
Hotel owner
Harlay Hotel
Enhanced customer experience
“The GetWelcom application is a real concentrate of all the most important hotel information!
In addition, the possibility for customers to book breakfast or room service directly via the application is a real advantage that improves their experience.”
Lea T
Marketing manager
Hotel Dadou Paris & Hotel Acanthe
Additional sales
“By digitizing our welcome booklet, we also digitized order taking: we saw an increase in our additional sales.
I recommend GetWelcom for the ease of use of the back office and above all, the fact that we no longer have to use paper, it is a huge advantage for our establishment and for the
environment!”
Wesley J
Operations manager
Hotel Villa Saxe Eiffel
Customer service
“The GetWelcom team is a dynamic team. I highly recommend their
services!”
Carole A
Hotel manager
Hotel de Suède
Additional sales
“GetWelcom has truly improved the experience of our customers by automating communications and promoting additional sales. The team is always attentive and responsive to our requests.
I would highly recommend GetWel.com to any establishment looking to improve their service.
customer and to optimize its additional sales.”
Ronan P
Operations manager
Rayz Hotel
Telephony
“I chose GetWelcome because it allows you to do away with telephones in the rooms.
GetWelcom also facilitated the transmission of important information to our customers!”
Laurence K
Hotel manager
Le Rohan Pontivy Hotel
Additional sales
“I chose the GetWelcom solution because it is simple, intuitive and operational. It was reassuring. Feed it with data and thus meet the customer's information needs
is easy.
This is a great modern way to better communicate our services and benefits to our customers! I am improving the quality; and our additional sales are increasing.”
Mathieu B
Room Division Manager
Ibis & Mercure Antibes Sophia Antipolis Hotels
Facilité d’utilisation
"Quand je me suis tourné vers la plateforme GetWelcom, c’est sa facilité d’utilisation qui m’a
d’abord frappé et qui a orienté mon choix. Puis, l’expérience a montré combien ce Room
Directory simple et efficace facilitait le travail de la réception.
Il y a moins de questions répétitives. Le client trouve tout seul ses réponses et
facilement. L’Appli est simple et elle simplifie le quotidien.”
Kyllian F
Chef de Réception
Golden Tulip Martigues Provence
Operational time savings
“I wanted to improve the dissemination of information to my customers. And I discovered the GetWelcom App: a simple, practical and essential Room Directory for distributing hotel information to customers.
I had no trouble setting it up. Even changing the information is easy. Customers are better informed; they are happy and so are we.”
Arnaud G
Hotel owner
Leprince Hotel & SPA
Additional sales
“Even though my first objective was to make more additional sales, the prospect of removing the paper Guest Book from the rooms for a dematerialized Guest Book determined my choice. With GetWelcom, there are fewer informative calls about hotel services.
I really appreciate it. Everything is in place now to develop additional sales.”
Julie G
Hotel manager
Le Lapin Blanc Hotel
Ease of use
“I really wanted to dematerialize my services. And I found a reliable, responsive, suitable and not too expensive product. I appreciate ALL the functionalities of this digital application that dematerializes the service”
Cyril S
Hotel owner
Kyriad Le Bourget Hotel
Additional sales
“With GetWelcom, I finally found the supplier that was right for me and an application that was intuitive, reliable and easy to use.
Thanks to their digital Room Directory, not only did we eliminate minibar thefts but what's more, we increased communication and additional sales.”
Dominique M
Hotel manager
Harlay Hotel
Additional sales
“Thanks to its application, I was able to increase my turnover easily, and without requiring too much time from my receptionists.
I appreciate how easy it has become to sell extras and communicate with the customer.”
Eva P -
Hotel owner
The Rayz Vendôme
Améliorez votre réputation en ligne grâce aux avis positifs.
Identifiez les axes d'amélioration et optimisez l'expérience client.
Offrez une expérience client de qualité et boostez votre réputation en ligne avec notre solution d'enquête de satisfaction hôtel 2 étoiles.
Les atouts de GetWelcom pour les hôtels 2 étoiles
GetWelcom a été conçu pour répondre aux besoins concrets des hôtels 3 étoiles, en alliant simplicité, efficacité et flexibilité.
- Interface intuitive et facile à utiliser
Pas besoin d’être un expert technique : l’interface claire et ergonomique permet à toutes vos équipes de maîtriser rapidement l’outil et de l’intégrer naturellement dans leur quotidien. - 100 % automatisée et personnalisable
Les envois, suivis et relances se font automatiquement selon vos règles. Vous pouvez personnaliser chaque message et questionnaire pour coller parfaitement à votre image de marque et à votre clientèle. - Connexion avec votre PMS hôtelier
GetWelcom se synchronise directement avec votre logiciel de gestion hôtelière (PMS), récupérant automatiquement les données des clients et séjours. Cela évite les saisies manuelles et garantit la fiabilité des informations. - Compatible mobile et tablette
Votre équipe peut accéder à la plateforme partout et à tout moment, depuis un smartphone ou une tablette, pour suivre les retours clients en temps réel et intervenir rapidement si besoin.
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Questions fréquentes
Comment GetWelcom améliore-t-il la satisfaction client ?
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