Internship (2 months) - Customer Success Manager Assistant

ace Internship Customer Success Manager (CSM) assistant, you will be at the heart of the customer relationship and will play a key role in the adoption and satisfaction of our CRM solution by our hotel customers.

Your main missions will be:

🎯 Customer support

• Ensure the onboarding of new customers: Settings, platform training.
• Answering customer questions and resolving user issues
• Monitor the adoption of CRM and propose personalized optimizations

📊 Customer satisfaction monitoring and analysis

• Gather user feedback to improve the solution
• Track customer satisfaction rates

🚀 Optimizing the customer experience

• Write guides and tutorials to facilitate the use of the software
• Participate in the continuous improvement of CSM processes
• Collaborate with the product team to evolve the solution

🛠 Support and loyalty

• Assist in resolving incidents in collaboration with the technical team
• Identify upsell opportunities and offer functionalities adapted to customer needs
• Animate the user community (webinars, newsletters, discussion groups)

🔹 Ancillary missions

• Animation of social networks: Creation and publication of content to promote the solution and build the loyalty of the hotel community
• Support for sales teams : assistance in the preparation of demonstration platforms, preparation of prospecting files